Journal of Public Policy and Local Government (JPPLG)
Journal of Public Policy and Local Government (JPPLG) is a journal with E-ISSN: 3047-6984 managed by ASHA Publishing which is engaged in publishing and publishing scientific papers. Therefore, the Journal of Public Policy and Local Government (JPPLG) accepts research manuscripts and literature reviews covering all forms of public policy.
Additional Employee Income Policy at the Personnel and Human Resources Development Agency of Barru Regency
The performance of state civil servants is a fundamental pillar in the effective and efficient delivery of public services. In an effort to improve both employee performance and welfare, the Barru Regency Government implemented the Additional Employee Income (TPP) policy. This research aims to identify the implementation of the TPP policy in relation to improving employee performance at the Regional Civil Service and Human Resource Development Agency (BKPSDM) of Barru Regency. This research uses a qualitative method with a descriptive approach. Data collection was carried out through a combination of in-depth interviews with agency leaders, direct observation of work activities and discipline, and documentation studies covering employee attendance and daily reports. The collected data was analyzed for validity using triangulation techniques. The results show that the determination of the TPP amount at the BKPSDM of Barru Regency is based on five integrated criteria: position, rank/class, educational background, level of discipline, and performance achievement. Field findings confirm that the level of employee discipline, measured by adherence to working hours and attendance at roll calls (apel), is in the very good category. Employee performance, evidenced by the timeliness and completeness of daily reports and the completion of main and additional tasks, also shows good results. In conclusion, the TPP policy at BKPSDM Barru has created a mechanism that directly links additional compensation with individual contributions. The high level of employee discipline and performance is the basis for the proportional justification of TPP provision, which serves as an incentive instrument to encourage work productivity.
Copyright (c) 2025 Khusnul Hatimah, Nufitraeny Nasruddin, Dewi Dewi (Author) https://creativecommons.org/licenses/by/4.0
Strategy Improvement Quality Service Customs Work Obtained Right on Land and Buildings at the Makassar City Regional Revenue
Strategy in a way general is plan or the approach used for reach objective certain. Strategy service refers to the approach used by a person organization for give quality and fulfilling services need customer in a way effective and efficient. This study aims to identify strategies that can improve service quality in the Land and Building Acquisition Tax sector at the Makassar City Regional Revenue Agency. Using a qualitative approach, this study utilized data collection techniques such as observation, interviews, and documentation. The results revealed that the strategies implemented by the Land and Building Acquisition Tax at the Makassar City Regional Revenue Agency to improve service quality have been implemented through various methods. This is reflected in several indicators, such as professionalism, responsibility, friendly attitude, the ability to complete tasks on time without complaint, and well-structured procedures. In addition, staff are also actively providing support to customers, providing clear guidance, and ensuring effective, good, and consistent service. In addition, employees also provide adequate information regarding tax payment administration procedures to improve service quality. As one of the office service publics will serve various type daily transactions in give service to people and the performance of BPHTB at the Regional Revenue Agency reflects how much good tax managed, from aspect acceptance, compliance, system support and services public related with transaction land and buildings. Evaluation performance often done for identify obstacle or challenge in collection of BPHTB so that it can repaired.
Copyright (c) 2025 Muh. Nasrullah, Ismail Ismail, Nadila Ramdhani Yusrie (Author) https://creativecommons.org/licenses/by/4.0
Management of the Village Revenue and Expenditure Budget in Corawali Village, Sidrap Regency
The village revenue and expenditure budget is prepared to manage village finances in a transparent and accountable manner to improve community welfare. This study aims to evaluate the management of the village revenue and expenditure budget in Corawali Village, Sidenreng Rappang Regency, from the perspective of transparency and accountability. Using a qualitative descriptive approach, data was obtained from village officials, members of the village consultative body, and the community through in-depth interviews, participatory observations, and document studies. Data analysis techniques include data reduction, presentation, and qualitative verification. The research focuses on four main aspects: planning, implementation, reporting, and accountability. The results indicate that the management of the village revenue and expenditure budget has gone quite well with the community's involvement in village deliberations and program implementation. However, participation is uneven because of a limited understanding of technical information. Reporting is carried out routinely through the Siskeudes application, although it has not been fully socialized effectively. Accountability is carried out openly through village forums and information media, but the presentation of information still needs to be simplified, and human resources a
Copyright (c) 2025 Sri Wahyuni, Muh. Nasrullah, Nasir Nasir, Fahmi Surya Abdi (Author) https://creativecommons.org/licenses/by/4.0
The Influence of Human Resource Quantity on Service Quality
Globalization and the development of information technology require government agencies to improve public services as a whole so that people expect satisfactory service according to their rights as citizens. This study aims to analyze the influence of the quantity of human resources on the quality of service at the Tamalanrea District Office, Makassar City. The method used is a quantitative approach with data collection techniques in the form of questionnaire distribution, observation, and documentation. The study population was 59 employees with a sample of 51 respondents based on the Krejcie and Morgan tables. The data was analyzed using descriptive and inferential statistics processed with the help of SPSS and Microsoft Excel software. The findings of this study reveal that (1) the quantity of human resources is in the sufficient category, (2) the quality of service is in the good category, and (3) there is a significant influence between the quantity of human resources on the quality of service with a significance value of 0.000 with a Pearson Product Moment correlation of 0.525, which shows a moderate relationship (relative relation) between the quantity of human resources and the quality of service. The t-test results, with a magnitude of 4.315 greater than tcount > ttable 2.010, validate this finding, leading to its acceptance. The hypothesis indicates a significant influence between the quantity of human resources and the quality of service. The magnitude of the influence only reached 27.5% based on the value of the determination coefficient (R²), while the rest was influenced by other factors that were not specifically explained in this study.
Copyright (c) 2025 Fikriyatul Hasanah, Muh. Darwis, Nasir Nasir, Asmansyah Asmansyah (Author) https://creativecommons.org/licenses/by/4.0
The Influence of the Use of Information Technology on Employee Performance in Class I Correctional Institutions in Makassar
Employee performance reflects how well the goals of an agency or institution have been achieved, including aspects of quality, quantity, accuracy, work results, and level of independence. Therefore, this study was conducted to examine the influence of information technology on the performance of employees in the Makassar Class I Correctional Institution. The study uses a quantitative approach with bivariate analysis. The findings of the study show that the indicators of the variables of information technology and employee performance are in a very satisfactory category. The results of the product moment correlation analysis indicate a strong relationship between the use of information technology and the level of employee performance. In addition, the results of simple linear regression strengthen these findings by showing the positive and significant influence of information technology on employee performance. Quantitatively, the use of information technology in the Makassar Class I Correctional Institution achieved a score of 90%, while employee performance achieved a score of 96%; both scores fall within the very satisfactory category. Information technology recorded a 59.1% contribution to employee performance. Thus, the results of this study offer an in-depth look at the importance of the application of information technology in improving the quality of employee performance in correctional institutions, as well as providing a strong basis for the formulation of more appropriate and strategic policies in the future. This study not only provides empirical evidence of the positive influence of information technology on employee performance but also highlights the unique context of correctional institutions as a public service environment where digitalization faces structural and cultural barriers. The results have influenced the development of ICT-based performance management in the public sector, especially in correctional administration.
Copyright (c) 2026 Lili Monica, Jamaluddin Jamaluddin, Sitti Hardiyanti Arhas (Author) https://creativecommons.org/licenses/by/4.0
Nigeria Local Government Autonomy and Economic Growth: The Path to Stable and Sustainable Federalism
Local government autonomy is vital for governance and grassroots development in Nigeria, yet its effectiveness remains constrained by financial dependency, political interference, and weak institutions. This study investigates the relationship between local government autonomy and economic growth, situating Nigeria’s experience within fiscal federalism and decentralization theory. Using a comparative qualitative design with descriptive trend analysis, the research draws on data from the National Bureau of Statistics, Central Bank of Nigeria, FAAC reports, and case studies of Lagos, Enugu, Ogun, and Kogi States. Findings reveal that autonomous local governments, notably in Lagos and Enugu, demonstrate stronger capacity for internally generated revenue, infrastructure provision, employment creation, and poverty reduction, while less autonomous states such as Kogi underperform due to fiscal dependency and mismanagement. Comparative evidence from India and South Africa reinforces the importance of autonomy in stimulating service delivery and accountability. Policy implications emphasize the need for constitutional reforms to abolish the state–local joint account, direct funding mechanisms, stronger accountability frameworks, and capacity-building programs. Strengthening autonomy will enable local governments to function as agents of grassroots development, foster inclusive growth, and contribute meaningfully to Nigeria’s federal stability and sustainable economic transformation.
Copyright (c) 2025 Gbolahan Solomon Osho, Michael O. Adams (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Impact of Digital Tools on Service Delivery Efficiency in Government Ministries, Anambra State (2015–2023)
This study explored the impact of e-administration on service delivery efficiency in selected ministries in Anambra State amid rising demands for digital transformation in the public sector. Using a survey design, data were collected through structured questionnaires administered to staff across the ministries of Education, Finance, Works, and Women Affairs. The study combined primary data from respondents with secondary data from documents and literature and employed both descriptive and inferential statistical analyses. Results revealed mixed perceptions of digital progress, with many respondents expressing skepticism about the effectiveness and consistency of digital tool adoption. While some acknowledged gradual improvements, others highlighted persistent reliance on manual processes, uneven implementation across ministries, and challenges such as limited infrastructure, insufficient training, and inconsistent policy enforcement. Leadership support and infrastructure development were recognized as essential enablers, yet the overall effectiveness of training programs remained unclear. Furthermore, statistical analysis found no significant gender-based differences in perceptions of service delivery outcomes, suggesting that the impact of digitization is broadly experienced across demographic groups. Despite ongoing efforts, the study concluded that systemic obstacles continue to constrain the full benefits of digital governance in the state. It recommends greater investment in infrastructure, continuous staff development, and stronger policy enforcement to ensure that digital transformation leads to meaningful improvements in public service delivery.
Copyright (c) 2025 Victor Benjamine Anaekwe, Ifeanyi Ositadinma Onuigbo , Mary Ngozi Okeke (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
The Impact of Arms Proliferation on Social Development in Anambra State Nigeria (2017–2022)
In recent years, arms proliferation has become a serious threat to peace and development in Nigeria, particularly in areas affected by farmer-herder conflicts. Anambra State, known for its agrarian communities, has experienced growing insecurity that erodes social cohesion and undermines communal welfare. This study adopted a cross-sectional survey design using structured questionnaires to collect data from selected local government areas with a high incidence of conflict. Respondents were purposively sampled from zones identified as high-risk, and data were analyzed using descriptive statistics and the Chi-square test to examine the impact of herdsmen activities on social relationships. Findings revealed widespread disruption of community life due to ongoing clashes, including a decline in hospitality, reduced attendance at cultural festivals, and heightened fear of violence and abductions. The statistical analysis indicated that herders’ activities do not contribute positively to social relationships, as the hypothesis suggesting a positive impact was rejected. The study concludes that arms proliferation has intensified the negative effects of the farmer-herder crisis, threatening sustainable social development across affected communities in Anambra State. In response to these challenges, the research recommends the adoption of community-driven peacebuilding initiatives and the implementation of more rigorous arms control policies. Strengthening local security mechanisms and fostering dialogue between conflicting groups are seen as critical steps toward restoring trust, rebuilding social bonds, and ensuring long-term stability in the region.
Copyright (c) 2025 Okoye Emmanuel Chinedu, Umeokafor Chibuike Chris, Okoye Nonso Sunday (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Beyond Traditional Bureaucracy: Building Agile Public Organizations in an Era of Disruption
This study examines the transformation of public organizations from traditional bureaucratic structures to agile organizational models in response to digital disruption and evolving citizen expectations. Employing a sequential explanatory mixed-methods design, the research analyzed 45 public organizations across 12 administrative regions and six sectoral domains through quantitative surveys (n=127 respondents) and qualitative semi-structured interviews over a 24-month period. Results demonstrate that digital disruption serves as the primary transformation catalyst (78% of cases), with pilot-driven implementation strategies achieving significantly superior success rates (85.7%) compared to comprehensive redesign approaches (33.3%). Cross-sectoral analysis reveals substantial variation in transformation effectiveness, with service-oriented sectors (health: 89.3%, education: 87.1%) significantly outperforming traditional bureaucratic domains (regulatory: 58.7%, infrastructure: 54.2%). (F (5,39) = 12.47, p < 0.001, η² = 0.615). Post-transformation outcomes show statistically significant improvements in organizational performance, including a 45% reduction in response times and a 30% increase in citizen satisfaction scores, with large effect sizes (Cohen's d > 1.3) indicating practical significance. The findings suggest that successful agile transformation in public organizations requires adaptation rather than direct transplantation of private sector models, with sustainable change achieved through hybrid approaches that balance agile principles with democratic accountability requirements, establishing an empirical foundation for agile governance models in contemporary public administration.
Copyright (c) 2025 Didik Iskandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Equitable Educational Infrastructure via Policy Execution and Stakeholder Involvement in Educational Institutions
Fair access to educational infrastructure continues to be a significant issue in numerous areas, especially in disadvantaged and under-resourced groups. This qualitative study examines the impact of education policy on the creation and allocation of school infrastructure, emphasizing the viewpoints of essential stakeholders such as educators, policymakers, and community leaders. The study reveals that although equitable rules are in place, their efficacy is significantly contingent upon context-specific implementation, stakeholder engagement, and local leadership. Participants identified obstacles that included bureaucratic impediments, insufficient consultation procedures, and the necessity for more inclusive planning. The results indicate that proactive community involvement and tailored policy frameworks are crucial for mitigating inequalities in infrastructure development. The report underscores the imperative for ongoing professional development for educators and administrators to effectively navigate policy contexts. This study contextualizes policy within the experiences of educational stakeholders, providing ideas for enhancing infrastructural equity and contributing to the dialogue on sustainable educational reform. The conclusions promote a more cohesive and inclusive methodology for policy formulation and implementation, harmonizing national strategies with local requirements.
Copyright (c) 2025 Nasaruddin Hasyim (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Literature Review: Government Policies on the Development of Teaching Personnel and Educational Institutions
This literature review analyzes the impact of government policies on the improvement of teaching staff and educational institutions in developing countries. This study examines the impact of strategic government actions on the quality of education by drawing on a wealth of academic resources. Studies show that effective teacher development requires consistent investment in professional development, cohesive policy frameworks, and institutional capacity building. Additionally, utilizing technology and adhering to international educational standards is becoming increasingly important. However, these things must be carefully adjusted to fit the local school to be effective. The review emphasizes that context-sensitive, inclusive, and equitable policy approaches are more effective in addressing the specific problems facing education systems in developing countries. This assessment uses a qualitative method. It also reveals that the implementation of current policies has shortcomings, including the need for an equitable distribution of resources and significant stakeholder involvement. These findings underscore the importance of developing educational strategies that align with global trends by focusing on addressing local contexts and needs. This review supports adaptive and collaborative governance models to facilitate the development of teaching capacity and sustainable institutional development in the evolving educational context.
Copyright (c) 2025 Sitti Hardiyanti Arhas, Wahira Wahira (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Development of E-Government Innovation at the Urban Level: A Systematic Literature Review
This study applies the Systematic Literature Review (SLR) approach to comprehensively explore the models, strategies, and factors that affect the successful implementation of e-government innovation at the city level. This approach was chosen to provide a structured and objective scientific synthesis of previous research results while mapping the development of knowledge and identifying research gaps. The literature review process follows the PRISMA protocol, encompassing the stages of identification, screening, eligibility, and inclusion, with a focus on Scopus-indexed articles published between 2021 and 2025 related to digital innovation, innovative city governance, and public service transformation. The analysis was conducted using a thematic analysis method to categorize findings based on key themes, including digital technology, organizational readiness, citizen participation, leadership, and regulations. The study's results demonstrate that e-government has excellent transformative potential in enhancing the efficiency of public services, strengthening transparency, and increasing citizen participation. The success of implementation is heavily influenced by the leadership role and organizational culture that supports innovation. However, challenges such as the digital divide, scalability, and contextual differences between cities remain obstacles that need to be overcome. This study highlights the significance of contextual approaches and community engagement in the development of inclusive and sustainable e-government. Thus, this research contributes to the development of conceptual mapping and recommendations for policy directions that support the effective and accountable digital transformation of urban governance.
Copyright (c) 2025 Suprianto Suprianto (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Human Resource Quality at the Gowa Regency Communication and Informatics Office
Human Resources (HR) quality reflects how these individuals can make valuable and practical contributions in achieving organizational or societal goals. Evaluate the quality of human resources at DISKOMIFO SP Gowa Regency and factors that support and hinder these qualities. The approach used is qualitative research with a descriptive approach. Data collection techniques include interviews and documentation, while data analysis techniques include data reduction, data presentation, and conclusion drawing and verification. The results of this study show that all indicators used in the research on the quality of human resources at the DISKOMIFO SP Office of Gowa Regency are relatively good. This is evidenced by relatively relevant indicators of knowledge and skills, which are reflected in their performance. Education is classified as good because most employees have a high educational background, which aligns with the Organization's performance needs. The Understanding Indicator is good because employees understand the importance of their work, which is achieved through various organizational initiatives, such as regular training, project participation, coaching, and team collaboration. The ability indicator is classified as good because employees can adapt to changes in work, and employee performance increases. The indicator of work morale is relatively good because each employee has fluency and internal motivation to maintain working time. Planning and organizing indicators are classified as good because, before the implementation of projects or activities, it is ensured that all activities are completed with a clear and organized approach.
Copyright (c) 2025 Putri Pramudita, Jamaluddin Jamaluddin, Muh. Darwis (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Efforts to Realize National Standard School Administration at SMKS Bina Insani Malunda, Majene
School administrative is a series of processes, policies, and practices that are implemented to manage school activities effectively and efficiently. The goal is to ensure that all administrative activities support the achievement of educational goals, in accordance with the established standards. The main purpose of this study is to find out the efforts to realize national standard school administrative governance and to find out the supporting and inhibiting factors in efforts to realize national standard school administrative governance at SMKS Bina Insani Malunda Majene Regency. This research is qualitative descriptive research. This research focuses on efforts to realize national standard school administrative governance based on planning, organizing, implementing, and supervising indicators. To achieve the research objectives, data collection techniques were used, namely observation, interviews, and documentation. Based on the results of the study, it shows that efforts to realize national standard school administrative governance at SMKS Bina Insani Malunda Majene Regency can be seen from the indicators of planning, organizing, implementing, and supervising in the "quite good" category. This is seen from the planning aspect, which holds a plan preparation meeting with the participation of all school personnel to set clear and directed goals. Organizing by dividing tasks according to the ability of staff, even though the limited number of staff causes some staff to have double tasks, can still optimize performance and achieve set goals. The implementation of tasks is emphasized on seriousness and thoroughness in carrying out the predetermined plan, with each administrative staff playing an important role in completing the task according to the plan. Supervision, which is carried out periodically and collaboratively to monitor staff performance and identify obstacles that may arise. These measures demonstrate a strong commitment to improving the governance of school administration towards the desired national standards. Supporting factors include existing facilities and infrastructure, good cooperation, and the leadership of the principal. Inhibiting factors include lack of facilities and infrastructure, limited staff, and high workload.
Copyright (c) 2025 Sitti Hardiyanti Arhas, Elviana Elviana, Isgunandar Isgunandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Transformational Leadership as a Catalyst for Effective Administrative Services
More effective and efficient administrative services could be influenced by employee performance. Organizations place a great deal of importance on performance since it can undoubtedly lower absenteeism and lazy work. The purpose of this study is to determine the impact of transformational leadership, the impact of leadership on employee performance, and the overall picture of employee performance. This study employs associative research design and a quantitative methodology. To accomplish the goals of this study, a variety of data-gathering methods were employed, such as documentation, questionnaires, and observation. The study's population consists of 95 employees, and a sample of 48 employees was drawn using the proportional random sampling sample extraction approach. To ascertain the impact of transformational leadership on staff performance at the South Sulawesi Province Teacher Mobilization Center (BBGP) office, the research data was further analyzed using descriptive and inferential statistical analysis. The study's findings demonstrated that the indicators applied to each variable concluded that both employee performance and the impact of transformational leadership fell into a very good range. The product moment correlation test findings indicate a strong link between the variables. Transformational leadership significantly improved staff performance in the South Sulawesi Province Teacher Mobilization Center (BBGP) office, according to the findings of a basic linear regression analysis.
Copyright (c) 2025 Jamaluddin Jamaluddin, Arnisyah Putri, Isgunandar Isgunandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Cognition of Risk Factors in the Occurrence of Type 11 Diabetes Among Rural Resident Parents in Awka Anambra-State
The study was aimed at ascertaining cognition of risk factors in the occurrence of type 11 diabetes among rural parents in Awka Community of Anambra-State. In line with the objectives of the study three research questions and two null hypotheses were postulated. Related literature was reviewed and summarized. Cross sectional survey research design was adopted for the study. The sample for the study consisted 200 male and female adults were drawn by multi-stage sampling procedure. Data were gathered by means of structured interview protocol. Data obtained were analyzed using descriptive statistics of frequency and percentages as well as inferential statistics of chi-square. The findings among others showed that many adults were not cognizant of physical, social and emotional risk factors of type 11 diabetes. Gender and age were significant factors that influence cognition of risk factors to type 11 diabetes by the respondents. Based on the findings recommendations were made pertinent among which is designing intervention programme in the form of diabetes education by health educators for the rural populace in Anambra-State.
Copyright (c) 2025 Orajekwe Veronica Ngozi (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Employee Performance Effectiveness at the Office of the South Sulawesi Provincial General Election Supervisory Agency
Employee performance effectiveness is the ability of employees to do things correctly based on a goal plan that has been set. This study aims to determine the effectiveness of employee performance, supporting factors and inhibiting the effectiveness of employee performance at the South Sulawesi Provincial Bawaslu Office. Therefore, this study has a significant impact on employee performance that affects employee performance effectiveness. This research is qualitative, therefore to achieve the objectives of this research, the method of collecting data is by conducting observations, interviews, and documentation. The findings of this study show that all indicators used in this study can be categorized as effective. The indicator in question is that the quality of the work results of employees is effective because they receive coaching and are able to cooperate in completing the work. The quantity of work results is effective because employees are able to achieve targets and leaders are able to distribute tasks according to employee duties. Punctuality in completing tasks is effective because employees can complete tasks before the deadline. The presence of employees is still said to be less effective because there are employees who are still less disciplined and do not fulfill their obligations when working. The ability to cooperate with employees is effective because employees have the ability to communicate and complete work together. This study presents new information by associating detailed theories and research loci different from previous research on the effectiveness of employee performance so that it can be used as evaluation material for research loci to improve quality in the work environment.
Copyright (c) 2024 Muhammad Hasyim Ramdani, Muh. Darwis, Sirajuddin Saleh (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
The Influence of Interpersonal Communication on Employee Performance at the Office of the South Sulawesi Provincial Driving Teacher Center
The purpose of this study is to determine the influence of interpersonal communication on employee performance in the office of the South Sulawesi Provincial Driving Teacher Center. Employee performance is an important thing that can affect how much an organization's goals are achieved. Efforts to improve performance and overcome employee performance problems, of course, must be considered is the quality of good human resources so that they will be able to work optimally. Communication is an important element in improving employee performance, one of which is interpersonal communication. Interpersonal communication is the basis of effective communication for the success of an institution or organization. This study is descriptive research with quantitative techniques aimed at determining the influence of interpersonal communication on employee performance. To achieve the objectives of this research, data collection techniques are used through questionnaires and documentation. The population in this study is 89 employees with a sample of 73 employees. The data that has been obtained from the results of this study was processed using descriptive and inferential statistical analysis to determine the influence of interpersonal communication on employee performance at the South Sulawesi Provincial Teacher Driving Center office. The results of the study show that the indicators used in each variable can be concluded that interpersonal communication is in the good category and in the employee performance variable is in the good category. Based on the results of the product moment correlation test, the relationship between variables is moderate. Based on the results of a simple linear regression analysis, it was concluded that there was a positive and significant influence between interpersonal communication on employee performance at the South Sulawesi Provincial Driving Teacher Center office
Copyright (c) 2024 Sri Wahyuni Syam, Muh Nasrullah, Isgunandar Isgunandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
The Influence Work Discipline on Community Satisfaction at the East Luwu Regency Social Service Office
Community satisfaction is one of the most important variables in determining the result of a service. Therefore, the implementation of employee discipline must be implemented so that employee performance can be more optimal. The purpose of this study is to determine the influence of employee work discipline on community satisfaction at the East Luwu Regency Social Service office. This research is classified as bivariate research with a quantitative approach. The sample in this study amounted to 96 people from East Luwu Regency using probability sampling techniques. In this study, the data collection techniques used are questionnaires, observations and documentation. The data analysis techniques used in this study are descriptive statistical analysis and inferential statistical analysis. The results of the study show that the variables of employee work discipline at the East Luwu Regency Social Service Office are in the good category with indicators, namely time discipline, regulatory discipline, and responsibility discipline, while the variables of community satisfaction are in the good category with indicators, namely the suitability of expectations, performance perception, and community assessment. Based on the results of the product moment correlation test, the relationship between variables is strong. Based on the results of a simple linear regression analysis, it was concluded that there was a positive and significant influence between employee work discipline and community satisfaction at the East Luwu Regency Social Service Office
Copyright (c) 2024 Riska Riska, Muh. Nasrullah, Nasir Nasir, Suprianto Suprianto (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Work Discipline of Civil Servants at the Bulukumpa Sub-district Office, Bulukumba Regency
Discipline is one of the important aspects that supports the quality of performance of a Civil Servant (PNS), this study aims to find out how the work discipline of civil servants in the Bulukumpa Sub-district Office, Bulukumba Regency. The type of research used in this study is a qualitative descriptive research type and for the data collection techniques used, namely observation, interview and documentation techniques with three informants, namely employees of the Bulukumpa Sub-district Office, Bulukumba Regency. The results of this study show that employee discipline at the Bulukumpa Sub-district Office, Bulukumba Regency is still lacking. This can be seen from attendance, responsibility, attitudes, and norms. Where the attendance of employees has not been in accordance with the regulations that have been set and the results of observation as evidenced through the recap of the attendance list, the implementation of employee responsibilities that have been included in the category is very good, but the attitude of employees who are still categorized as poor is evidenced by the use of office uniforms that are not orderly so that they are not in accordance with the established regulations. Then the norms or compliance with the regulations are still not good, as seen from the fact that there are still some employees who do not comply and receive reprimands from the leadership. The results of this study are still not in accordance with what is expected based on discipline indicators
Copyright (c) 2024 Nasnidar Nasnidar, Risma Niswaty, Isgunandar Isgunandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Leadership Style on Employee Discipline at the Office of the Driving Teacher Center of South Sulawesi Province
Employee discipline has a central role in maintaining organizational performance and achieving common goals. This research raises the issue of the influence of leadership style on employee discipline at the Office of the Driving Teacher Center (BBGP) of South Sulawesi Province. This research identifies how leadership style affects employee discipline, organizations can set more effective policies and programs to manage, train, and develop human resources. The research method used is quantitative by involving 62 respondents who are determined randomly through the Proportional Random Sampling Method. Data was collected through documentation and questionnaires and then analyzed using descriptive data analysis and inferential statistical analysis. The results of the study show that the Leadership Style variable (X) has an influence of 74.9% on the Employee Discipline variable (Y). This indicates that 74.9% of Employee Discipline is influenced by the Leadership Style factor. While the remaining 25.1% was influenced by other factors. This research strengthens the understanding of the importance of the role of leadership in shaping employee discipline in government organizations. These findings can be the basis for organizational management to pay more attention to leadership style as one of the key factors to improve employee discipline and overall organizational performance
Copyright (c) 2024 Cahya Karmila, Risma Niswaty, Muh Darwis, Suprianto Suprianto (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Employee Work Discipline at the Baraka District Office, Enrekang Regency
This study aims to find out the work discipline of employees at the Baraka District Office, Enrekang Regency. By using qualitative research methods with descriptive research types. The data collection technique uses observation, interview, and documentation methods. The data analysis techniques used are data collection, data presentation, data condensation and conclusion/verification. The results of the study show that each indicator used can be said to be "good" according to the indicators used, namely Attendance, employee attendance is quite good because employees are present on time to the office. Compliance with work regulations, employees implement work regulations in accordance with Standard Operating Procedures (SOPs) properly. Regulations on work standards, employees have implemented work standards well. Working ethically, judged from the level of employee ethics, both fellow employee leaders and the community. Therefore, employee work discipline can be said to be quite good and there are performance achievements that must be fulfilled by employees, otherwise employees will be subject to sanctions. This research also uses the latest indicators regarding employee discipline and is supported by the latest journals and supporting books
Copyright (c) 2024 Pirda Pirda, Haedar Akib, Muh. Nasrullah (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Optimization of Management Functions in Administrative Services at SMK Kartika XX-1 Makassar
The administrative management function refers to the set of activities and responsibilities required to ensure that school administration runs smoothly and efficiently. The main purpose of this study is to find out the application of management functions to administrative services at SMK Kartika XX-1 Makassar and to find out the supporting and inhibiting factors in optimizing administrative services at SMK Kartika XX-1 Makassar. This study uses a qualitative approach with a type of descriptive research that focuses on the application of management functions based on indicators of planning, organizing, directing, and supervising. The data collection techniques used are observation, interviews, and documentation. Based on the results of the study, it shows that the optimization of the management function in administrative services at SMK Kartika XX-1 Makassar can be said to be "Quite Optimal", This is shown through management indicators, namely: 1) Administrative planning is carried out systematically through deliberations led by the principal, head of administration, and involving all staff, to discuss and prepare annual program planning by paying attention to the needs of staff, education customers, and the need for service support facilities; 2) The organization of administration starts from the determination of administrative tasks, followed by the recruitment and selection of administrative personnel, as well as the division of tasks according to the field and competence of each staff; 3) Administrative briefings are carried out directly by the principal, either personally or through meetings. Briefing and motivating activities aim to ensure that all staff understand their duties and responsibilities, the school's goals, and the efforts taken in achieving these goals; and 4) Administrative supervision is carried out every day, where the principal goes directly to supervise the performance of staff, identify staff needs, and provide appropriate solutions to obstacles that staff may face in carrying out their duties and responsibilities
Copyright (c) 2024 Ananda Saputri, Haedar Akib, Sirajuddin Saleh (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Situational Leadership Style of Regional Finance and Assets Agency in the Office of the Governor of South Sulawesi
This study aims to find out about the overview of the implementation in the implementation of the situational leadership style of the Regional Finance and Assets Agency in the Office of the Governor of South Sulawesi. This research is qualitative, therefore, to achieve the research objectives, data collection techniques are used, namely observation, interviews and documentation. There are 5 informants, namely employees of the Regional Finance and Assets Agency. Based on the results of this study, the implementation of situational leadership style in the application of regional financial and asset agencies in the South Sulawesi Governor's Office has been successfully implemented. This can be seen from several things, such as providing direction in the implementation of work activities, inspiring subordinates to be innovative in completing tasks, and providing solutions for subordinates who experience an inability to work productively. Furthermore, there are indicators in supporting this leadership style, such as providing space for subordinates to voice their opinions, providing the necessary support, and providing motivation so that the performance of subordinates is getting better. In addition, the indicator involves subordinates in decision-making, listens to their ideas and ideas, and involves them in the decision-making process. This leadership style also involves the indicator of delegating authority to subordinates and giving them the freedom to express their opinions
Copyright (c) 2024 Risma Niswaty, Ayu Ahsari Yusuf, Sitti Hardiyanti Arhas (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Quality of the Work Environment at the Office of the General Election Supervisory Agency of South Sulawesi Province
The quality of the work environment is all the conditions, factors, and elements that affect the experience and well-being of employees in their work environment. This study aims to find out how the quality of the work environment at the Office of the General Election Supervisory Agency (BAWASLU) of South Sulawesi Province is. Therefore, the research has significant in identifying the work environment that affects the quality of the work environment. This research is qualitative, therefore, to achieve the research objectives, data collection techniques are used, namely observation, interviews and documentation. The results of this study show that all indicators used in this study are quite effective. The indicator in question is Smoothness in working quality because all employees can communicate with each other in achieving smoothness at work. The security of the quality work environment is due to the complete CCTV in every corner of the room and security carries out its duties well. The safety of the work environment is of poor quality because the work environment of BAWASLU is not in accordance with work safety standards. The cleanliness of the quality work environment is due to employee awareness and cleaning services that regularly clean. The comfort of a quality work environment is because physical comfort is enough and non-physical comfort or relationships between employees are also very good. Finally, for adequate facilities are still of poor quality because there are several facilities in each room that are still lacking, and some employees complain about it. This study presents new information by associating detailed theories and research loci different from previous research on the quality of the work environment so that it can be used as evaluation material for the research locus to improve the quality of the work environment.
Copyright (c) 2024 Anisah Ismawardani, Muh Darwis, Sirajuddin Saleh (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
The Role of Office Administration in Optimizing Public Services at the Ujung Pandang District Office
Providing services to the community is a form of government function in realizing. This research aims to determine the mechanism for implementing the role of office administration in optimizing public services at the Ujung Pandang Subdistrict Office and the factors inhibiting office administration in optimizing the Ujung Pandang Subdistrict Office. This type of research uses a qualitative approach where the research carried out is descriptive, namely, to describe the reality of events that occurred in the field during the research, which makes it easier for this research to obtain objective data in order to determine the role of office administration in optimizing public services at the Ujung Pandang Subdistrict office. Research data was collected using interviews and observations and then analyzed using descriptive statistics by collecting, compiling, reducing and verifying data. This research shows that the implementation of office administration services at the Ujung Pandang sub-district office is quite optimal, as can be seen from the fast and simple administrative procedures as a requirement for providing services as well as comprehensive information related to the administration mechanism for every form of management by the community. The forms of service available at the Ujung Pandang sub-district office include administrative services, goods services, services and regulatory services. Factors inhibiting the role of administration in public services at the Ujung Pandang District Head's office are the lack of facilities to support the continuity of administration, human resources that need to be strengthened again by providing understanding or training related to secretariat to each related staff.
Copyright (c) 2024 Nur Rezky Amalia, Haedar Akib, Herlina Sakawati (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
The achievement of the goals, vision and mission of an agency or institution cannot be realized without the role and cooperation of parties in it. This research aims to analyze and document Employee Discipline in the office of the Food Security Office of South Sulawesi Province. This research is a qualitative research with data collection techniques using observation, interview and documentation methods with informant subjects, one of the leaders and four people who are also staff at the Office of the Food Security Office of South Sulawesi Province. The results of this research show that employee discipline at the Office of the Food Security Office of South Sulawesi Province is still lacking. This can be seen from the indicators of discipline, namely presence, responsibility, attitude, and norms. Where employees are present less in accordance with established regulations and observations proven through attendance list recaps, the implementation of responsibilities that are included in the category of very good, very good attitudes, and compliance with regulations that are still not good. The results of this research are still not as expected based on discipline indicators. This study presents new information by linking detailed theories and research loci different from previous research on employee discipline so that it can be used as evaluation material for research loci to improve employee discipline
Copyright (c) 2024 Muhammad Wahid, Sirajuddin Saleh, Isgunandar (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Effectiveness of Implementation of Office Spatial Principles in the Education and Culture Office of Pangkajene Regency and Islands
Spatial planning has an important role in improving the effectiveness of employee work, so that the process of employee work flow can run smoothly and well, an effective office space arrangement is needed. This study aims to find out how the application of office spatial principles in the Education and Culture Office of Pangkajene Regency and Islands and what are the supporting and inhibiting factors of office layout in the Education and Culture Office of Pangkajene Regency and Islands. The type of research used was qualitative descriptive and data collection techniques, namely observation, interviews and documentation with five informants, namely employees of the Education and Culture Office. The results showed that the indicators used were effective. The intended indicator is that the shortest distance principle is quite effective due to the placement of facilities, only a few rooms still need to be fixed or arranged properly. The principle of the work series is classified as effective because the placement of office equipment and each flow of workers has met the requirements of Standard Operating Procedures (SOP), where all work activities start from the field of integrated services, so that work can be done effectively and efficiently. The principle of using all parts of the room is quite effective because the existing room has been fully used according to the field and tree tasks and their functions. The principle of changing the composition of the workplace is classified as ineffective because there are informants stating that there is no need for changes in the arrangement because the available space is sufficient. The principle of integration of activities is classified as effective because spatial planning and equipment have unified each division. The principle of security and job satisfaction is classified as effective because it has been fulfilled in terms of spatial planning and office equipment is good at making employees comfortable, safe, and has met employee satisfaction.
Copyright (c) 2024 Haedar Akib, Andi Ditha Arianasari, Sitti Hardiyanti Arhas (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Effectiveness of Utilization of Facilities and Infrastructure in the Education and Culture Office of Soppeng Regency
Utilization of facilities and infrastructure is one indicator to measure the level of good or bad services provided by an institution. This study aims to determine the effectiveness of the use of facilities and infrastructure in the Education and Culture Office of Soppeng Regency. Research is qualitative, therefore, to achieve a research objective, data collection techniques are used, namely observation, interviews, and observation. The informants of this research were 5 employees of the Soppeng Regency Education and Culture Office. Based on the results of the study, it shows that the effectiveness of the use of facilities and infrastructure in the Soppeng Soppeng Regency Education and Culture Office can be seen from the indicators of efficiency, flexibility, satisfaction, and development have been "effective". It can be seen from the dimension of efficiency, namely the availability of adequate facilities and infrastructure as well as the use of facilities and infrastructure that reduce waste of time, energy, efficiency and achieve optimal efficiency has been carried out properly so that employees can carry out their duties and responsibilities to achieve goals. From the dimension of flexibility of facilities and infrastructure, it can be seen from the availability and use of facilities and infrastructure that are flexible enough to make it easier for employees to do various types of work to provide benefits for employees in increasing work effectiveness and supporting office work. From the satisfaction dimension, namely the feeling of pleasure felt by employees after using good facilities and infrastructure to obtain satisfactory work results to increase employee performance and morale in office activities. From the development dimension, the implementation of the development of office facilities and infrastructure used by employees’ functions well and is used properly. The development of office facilities and infrastructure is carried out by the procurement of facilities and infrastructure in collaboration with planning and finance for the development of more adequate facilities and infrastructure.
Copyright (c) 2024 Muh. Darwis, Nur Alfiah, Jamaluddin (Author) https://creativecommons.org/licenses/by-nc-nd/4.0
Analysis of Community Satisfaction Level with Administration Services at Salampe Village Office
Service is an activity carried out by someone in an institution or group to help or facilitate the community in achieving certain goals. And administration is a process of cooperation between two or more people to achieve targets by utilizing certain facilities and infrastructure in an efficient and useful manner. This research is qualitative descriptive research that aims to determine the Level of Community Satisfaction with Administration Services at the Salampe Village Office. Data collection techniques use observation, interview, and documentation methods. Data analysis techniques in this study use data condensation techniques, data presentation, conclusion, and verification. The results showed that the level of Community Satisfaction with Administration Services at the Salampe Village Office, seen as a whole, was already in the satisfactory category. This can be seen from the fulfillment of eight indicators, namely simplicity is considered good, clarity and certainty have shown good, security is good enough, openness has been carried out well, efficient has been carried out well, economics has been implemented well, equitable justice has been implemented well. But in terms of punctuality, it is still less or not optimal. This research can be used as a reference in decision making in terms of improving customer service for community satisfaction at the village level because previous research focused on the district level.
Copyright (c) 2024 @Authors https://creativecommons.org/licenses/by-nc-nd/4.0